FAQ

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

We're sorry to hear your order is damaged. Please message us with your order number and a description/photo of the damage so we can help!

Due to the custom nature of our products, we are unable to accept returns or exchanges.

Our current processing time is 5-7 business days. If it is passed that, please contact us to look into this issue.

We aim to ship orders quickly. Once an order is placed, we are unable to accept a cancellation request. All sales are final.

You can log in at the top of our website to view all of your orders and tracking information.

Please reach out to your local USPS office and ask for a "GPS locate" on where the package was delivered. We, Hay Hays Handmade LLC are not responsible for lost or stolen packages.

Oh no! We double and even triple check orders to prevent this we are so sorry! Please contact us with your order number so we can help!

If there is an issue with delivery and a package is returned to us, we can ship the item back to you for the cost of reshipment. We are not able to refund orders without prior approval due to the custom nature of our products.

We guarantee the quality of our badge reels for 30 days upon delivery. Once that time as passed, we are no longer responsible. Please message us for help if within the 30-day period.

Do you have an idea and want us to bring it to life? Feel free to send us a message with as much information as you can, and we will get back to you as soon as possible.